"The Enemy Is Within!"
Our Internet and cable service was interrupted three and a half hours recently from about 6:20 to 9:40 p.m. By my recollection, this degree of service interruption has never happened in the thirty years we have been with this small rural service provider! I called the company’s customer service line the next morning to inquire as to the reason for this failure of service. The lady politely said that it was due to someone outside of the company accidentally cutting a major fiber optic cable. She told me that it took the cable company all those hours to restore the service. I explained that while we were retired and this was a minor inconvenience to us, I wondered how those with school aged children dealt with their assignments! I would learn later that our granddaughter did have an assignment due that evening and had to go to her other grandparents in Springfield to get it completed and sent to her teacher on time! It amused me to hear what the customer service lady did. She ...